Return Policy

Returns, Replacements, and Refunds

If, for whatever reason, you are dissatisfied with your purchase, you can return it to IAVHT within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise

Refunds & Credits:

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. 

Exchanges:

If the item was sent back for an exchange, please allow 5-7 business days for the replacement to be processed

Conditions:

Please read all conditions below. If conditions are not met, IAVHT reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, manuals and accessories.  
  • IAVHT is not responsible for personal data or items left in returned merchandise.
  • IAVHT is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us, only the monetary value of the item/s.

No Return/Exchange on the following:

Special Order merchandise or any item indicated on our website as non-returnable.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model

WARRANTY RETURNS:

If you discover what you believe is a product defect for any product, please contact IAVHT Support at 877.591.2491 toll free or email to support@iavht.com. In the event we cannot help you fix the problem over the phone, you may be entitled to a replacement product under the terms of the applicable manufactures limited warranty.

WARRANTY COVERAGE AND EXCLUSIONS:

For Manufactures items sold through IAVHT that offer limited warranties please refer to the specific item purchased to determine warranty period coverage.  IAVHT will work to address the warranted item and provide a resolution excluding:

  • Problems that result from external causes such as accident, abuse or misuse
  • Usage that is not in accordance with the product instructions
  • Products that are used outside of the United States of America or Mexico
  • Products with missing or altered serial numbers
  • Products which have had their housings opened or otherwise tampered with
  • Problems caused by using third party accessories, parts, or components

Except as expressly set forth IAVHT makes no warranties, whether express, implied, statutory or otherwise, with respect to its products. IAVHT and its suppliers hereby specifically disclaim all other express, statutory and implied warranties and conditions, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement and the implied condition of satisfactory quality. Except as expressly stated in the product manual, products are supplied on an "as is" basis without warranty. You assume all responsibilities for selection of a product to achieve your intended results, and for the installation and use of the product. Some jurisdictions do not allow a limitation on implied warranties, and so the foregoing disclaimer may not apply to you. In any event, any implied warranties that may exist under the laws of your jurisdiction are limited to the period set forth in the limited warranty of any item.